Refund & Cancellation Policy

The following policy applies to all services, products, and experiences offered by the Frederick Wine Club. By making a purchase, members and guests agree to the terms outlined below.

1. Services

• Refund eligibility for services will be determined at the sole discretion of Frederick Wine Club, and in most cases, refunds will not be available.

• Services that include third-party vendor purchases are typically not eligible for a refund. When possible, Frederick Wine Club may offer a credit toward a future similar experience.

• Refund eligibility related to specific events or services will be outlined in the event details.

2. Shop Purchases (Physical Products)

• A full refund will be issued for items returned in new and unused condition, after inspection.

• Items must be returned within 14 days of purchase.

• If items are returned in used or non-new condition, an in-store credit will be issued based on the item’s assessed value.

• Refunds and credits are processed only after the returned item is received and inspected.

3. Experiences

a. General Experiences

• Experiences (such as tastings or events) may be cancelled at any time.

• Refunds vary depending on the type of experience.

b. Winemaking Experiences

• No refunds will be issued once purchased.

c. Travel Experiences

• A non-refundable deposit is required for all travel experiences. This deposit will not be refunded under any circumstances.

• Refund schedule (all refunds are less the non-refundable deposit):

  • 90% refund: Cancellations made up until the registration close date.

  • 75% refund: Up to 180 days prior to the travel date.

  • 50% refund: Up to 90 days prior to the travel date.

  • 25% refund: Up to 30 days prior to the travel date.

  • No refund: Within 30 days of travel.

• All cancellation requests must be submitted in writing.

• Travel participants must make monthly payments as outlined in their invoice. Failure to make payments on time will result in removal from the program without warning. In such cases, the participant will forfeit the non-refundable deposit and remain subject to the refund schedule above.

• All trips must be paid in full 90 days prior to the travel date. If full payment is not received, the participant will be automatically cancelled and issued a 50% refund, less the non-refundable deposit.

Example:
A member books a trip scheduled to occur in 47 days. The registration closes 14 days from now (33 days before travel).

• If the member cancels the next day (46 days before travel):

  • Because the registration window has not yet closed, they are eligible for a 90% refund, less the non-refundable deposit.

• If the member cancels 32 days before travel:

  • Because the registration window has already closed, they are eligible for a 50% refund, less the non-refundable deposit.

4. Membership Plan Cancellations

• Membership plan cancellations are effective on the first day following the end of the current subscription term (monthly or annual).

• Membership benefits will continue through the end of the paid term.

• No partial refunds will be issued for unused portions of a membership term.

5. General Notes

• All refunds will be issued to the original payment method, unless otherwise specified.

• Processing times for refunds may vary depending on the original payment method.

• When refunds involve third-party vendors, processing times may be impacted by the vendor’s policies. In such cases, refunds may take up to 60 days to be completed.

• The Frederick Wine Club reserves the right to make final determinations regarding refunds and cancellations.